Terms and Conditions
Delivery Information
Depending on the product orders are either shipped from Melbourne, Sydney or Brisbane.
The Shop: We aim to deliver our shop items within 5 working days from the date the order was placed. These items are sent out with Australia Parcel Post. If you do not receive your goods within this time please contact head office on mail@objectofdesire.com.au
The Gallery: Canvasses are printed to order and paintings are framed to order, then sent by our preferred courier, so allow 10 working days for these products. Note courier deliveries cannot be made to Post Office boxes.
If you require a tracking number for your order please contact head office on mail@objectofdesire.com.au
If we are unable to supply your order we will contact you within 2 business days to notify you. We will organise to supply your order at a later date or offer you a full refund.
We are unable to process orders for delivery outside of Australia from this website. For International orders please contact our office mail@objectofdesire.com.au so that we can provide you with a freight quote.
Change of Mind
Object of Desire will offer an exchange or credit only for a change of mind or incorrect choice. Goods will need to be returned to Object of Desire in original condition including packaging at the expense of the buyer. Object of Desire does not offer refunds on change of mind. Change of mind request must be made within 5 business days of receiving your order. Please contact head office on mail@objectofdesire.com.au to process your request.
Damaged in Transit
If your purchase is damaged in transit please contact us immediately. We will arrange for a replacement item to be sent. We will also reimburse you for any further costs incurred to you for postage etc. Claims for damaged items must be lodged within 5 business days of receipt of product.
Faulty Goods
If you purchase an item that you believe to be faulty, please contact us immediately. We will issue you with a returns number to return with the goods and then arrange for a replacement to be sent. Claims for faulty items must be lodged within 5 business days of receipt of product.